Terms & Conditions

Terms and Conditions

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1. Agreement

• By scheduling or purchasing any coaching session, package, or program with Thought-Quest Coaching (a McKahsum IndustrYs company), you agree to the following terms and conditions.

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2. Services

• Coaching sessions are designed to support personal growth, education, and self-development. They are not therapy, medical advice, or legal consultation.

• All coaching is offered in good faith, and results depend on your active participation and follow-through.

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3. Rescheduling and Cancellations

• Rescheduling: You may reschedule a session without penalty if you notify us at least 24 hours in advance via email or the platform used for booking.

• Late Cancellations / No-Shows:

  • Sessions canceled with less than 24 hours’ notice, or missed without notice, are fully billable.

  • For pre-purchased packages, the missed session will count as used from your total allotment.

  • At the coach’s discretion, a replacement session may be offered if circumstances are deemed appropriate, but this is not guaranteed.

• Repeated No-Shows: Continued missed sessions without communication may result in forfeiture of remaining sessions and/or termination of the coaching agreement.

• If rescheduling is required and requested via the correct time allowance and form of communication, a new time will be agreed upon at no extra cost.  

• For package payment clients, sessions may not be booked more than 30 days after the original allotted window of time concludes. Unless agreed upon in writing by both parties. ​

  • (I.e., if you bout a 1-month plan on June 17th that was to end on July 17th, the farthest out one could reschedule without forfeiting these sessions or having to buy a new package is August 17th.)​

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4. Refund Policy (US + EU)

• Outside  of the EU cooling-off requirement Below (see section 9) ; all coaching purchases are non-refundable.

• Why:

  • Coaching is a time-reserved professional service.

  • Transformation work requires consistency & commitment.

  • You are paying for expertise, preparation, and presence. However, we honor rescheduling flexibility. (See Section 3).​

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5. Booking, Packages, and Payments

• All package payments are due in full before the first scheduled session unless otherwise agreed in writing.

• Packages expire six (6) months from the purchase date unless an alternative arrangement is confirmed in writing.

• Refunds are not issued for unused sessions after this period.

• Coaching sessions can begin once payment is received.

• Payment plans may only be available for select programs.

• All fees are listed in EUR or USD depending on the client region. Currency, tax, and invoicing are disclosed at checkout.

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6. Transfers & Pauses

• Sessions are non-transferable

• Coaching may be paused for documented emergencies if a written and agreed-upon request is made. Unused sessions may be extended at our discretion.

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7. Conduct & Safety

• We maintain a safe and ethical coaching environment. We reserve the right to pause or terminate coaching for:

  • Inappropriate or abusive behavior

  • Ethical conflicts

  • Safety concerns

  • Misaligned expectations

  • Crisis/mental health needs beyond scope

• Refunds (if applicable) will be prorated according to EU rules or legally required US consumer policies.

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8. Dispute Resolution (International)

• We believe in resolution through communication. If a concern arises:

          Contact us at Mari@thought-quest.com, and we will respond within 5 business days. We will work transparently to resolve concerns.

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9. EU/EEA Cooling-Off Rights (European Clients Only)

• If you reside in the EU/EEA, you may withdraw from your purchase within 14 days of booking unless coaching begins within that period.

• If you choose to begin coaching immediately, you agree you will:

  • Lose the right to cancel after session delivery, and

  • Receive only a pro rata refund for undelivered sessions if withdrawing during the 14 days.

• This is required by EU law for digital & service-based coaching.

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8. Confidentiality and Data Protection

• All personal information shared in sessions is kept confidential.

• We will never sell, share, or distribute your data, quotes, or recordings without your explicit written consent.

• Coaching sessions may be recorded only with mutual agreement, and recordings are stored securely for coaching purposes only.

• Our website and booking system are hosted through Wix.com. While we do not collect or sell client data, Wix may collect analytics or cookie data in accordance with their privacy policy. Thought-Quest Coaching is not responsible for any data collected by Wix or other third-party platforms used for scheduling or communication.

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9. Client Responsibility

• You acknowledge that you are fully responsible for your own decisions, actions, and results.

• Coaching outcomes depend on your commitment, honesty, and application of tools provided.

• You understand that progress may vary based on individual circumstances.

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10. Limitation of Liability

• To the maximum extent permitted by law, Thought-Quest Coaching and its affiliates are not liable for any direct or indirect damages resulting from the use or inability to use our services, including but not limited to emotional distress, lost profits, or other consequential damages.

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11. Intellectual Property

• All materials, tools, and written content provided during coaching remain the intellectual property of McKahsum IndustrYs and may not be copied, distributed, or reproduced without permission.

12. Governing Law

• These terms are governed by the laws of the United States of America. Any disputes shall be resolved through informal mediation before legal action is considered.

13. Agreement and Acceptance

• By booking a session, purchasing a package, or engaging in coaching services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.